ADA Eligibility Certification Technology

Empower your riders through self-service

Mobility Direct offers varying levels of support to help your agency achieve impartial ADA eligibility determinations and compliance–with or without the cost of an in-person team. Dependent on your needs, the platform also offers varying levels of conditional and unconditional certification. There is no other software on the market like Mobility Direct, which was designed specifically for ADA paratransit certification.

Mobility Direct enhances your ADA eligibility process

Online Application Developing an online application system can make the eligibility process more convenient for applicants. This would allow individuals to apply for paratransit services from the comfort of their homes using a computer or mobile device. The online application system can also provide guidance to applicants, ensure that all required information is included, and reduce the chances of errors or omissions.

Determination Automating the determination process using software can speed up the eligibility determination process and make it more accurate. The software can use algorithms to evaluate the eligibility criteria and make determinations based on the responses provided by the applicants.

Data Analytics Collecting and analyzing data on the eligibility process can provide valuable insights into the process's effectiveness and identify areas for improvement. This can include data on application processing times, eligibility determination rates, and applicant satisfaction levels.

Communication Management Communication Management can be used to streamline communication between the transit agency and applicants. This can include sending notifications and reminders to applicants about the status of their application and scheduling rides. Automated notifications can help reduce missed appointments and improve overall service quality.

Accessibility Features Ensuring that the software used in the eligibility process is accessible to individuals with disabilities can improve the overall user experience. This can include features such as screen reader compatibility, font size adjustment, and keyboard navigation.

Cost Savings Mobility Direct can help improve efficiencies, accuracy, and accessibility of the eligibility process for paratransit agencies. Transit agencies can ensure that individuals with disabilities have access to the transportation services they need while reducing administrative burdens and costs.

An Option for Every Transit Agency

Mobility Direct

If your organization already has a team to handle the eligibility process and only requires a system to streamline the process, you can purchase a tailored standalone software platform for automation purposes.

Mobility Direct
Plus

On Mobility Plus, we provide our experienced mobility management team to supervise the eligibility process from a remote location. Our remote assessors are skilled in overseeing the entire process, following established methodologies by National Transit Institute and Easter Seals Project ACTION.

Mobility Direct
Pro

The Mobility Pro program is the most extensive method that incorporates MTM Transit's foremost in-person model, empowered by our platform. Our team conducts face-to-face interviews and evaluations of an applicant's physical and cognitive abilities to comprehensively assess the impact of environmental, architectural, and personal obstacles on their safe and independent use of public transportation.

Our platform leverages MTM Transit's proprietary workflow to guide users through the primary steps of the eligibility process. From initial application intake, to making eligibility decisions and delivering notifications, to ensuring compliance with ADA requirements and reporting, our user-friendly platform creates an intuitive, automated eligibility process for transit agencies of all sizes.

ADA Eligibility Certification Technology

Empower your riders through self-service

Mobility Direct enhances your ADA eligibility process

An Option for Every Transit Agency

Mobility Direct

Mobility Direct Plus

Mobility Direct Pro

ADA Eligibility Certification Technology

Mobility Direct
Plus

Mobility Direct
Pro